Tag Archives: licensed

A Research Paper? No Way!

Class, I’m going to distribute the guidelines for your research papers.

Oh man!  Did any of you enjoy doing research papers?  The instructions were probably along these lines – do the research, make note cards as you’re reading, make an outline, do a rough draft, edit, and do the final draft. Done!  Well, we aren’t asking you to write a research paper, but we are suggesting that you do some research when choosing the technicians who will be working in your home and for our purposes we will be considering the plumber.

Let’s face it – not every plumber or electrician or painter is the same.  So, what do we look for?  One of the very first things, if not THE first thing that is considered is cost. Wanting to know the cost is understandable, but DON’T stop there!  The WHO is the very most important thing – WHO is going to be doing this work in your home.  Class, here is where you start the research – one note card per plumber.  😊  Consider the following:

  1. Is this a local company? I’ve had people ask specifically where we are located because they want to support a local company.
  2. Is this plumber licensed, bonded, and insured?
  3. How long have they been in business? Experience = expertise
  4. Look at their web site. A wealth of information can be found there
  5. Is this company a member of Better Business Bureau? What is their rating?
  6. Locate reviews. They can be found on the BBB, Google, on Facebook perhaps Angie’s List, or Nextdoor.  Consider both positive and negative reviews.  How did they respond to the negative reviews, and did they take the time to respond to both positive and negative reviews
  7. How will they treat my home? We have a ‘no mess left behind’ policy. How would you rate their customer service when you called?
  8. How would you rate their customer service when you called?
  9. Will they provide an estimate for your project?  With a description of your project we might be able to give you a ball park figure over the phone .  If not then we will schedule an onsite discussion and then provide a written estimate
  10. Last, but not least, is – what are your rates?

Hopefully by doing all the research you will come out with an A+ project.   In fact, we’ll help get you started.  Take your note card and write Aaron Kramer Plumbing in the top left-hand corner.  In the top right-hand corner write 937-898-0008; then call us to get started.  Class dismissed.

DO’S, DON’TS, NEVERS, AND CHUCKLES – Third Edition

These are the last few random thoughts from your plumber’s secretary.  (If we aren’t your plumber, you don’t have to read this; but, on second thought, maybe your plumber doesn’t offer such enlightened information.  So, go ahead and read it.)

  1. Do ask your plumber questions. We like it when people ask questions about the problem and the solution.  What is difficult to handle is when people snort at the answers when they don’t like them.
  1. Don’t tell your plumber, “It’s an easy fix and shouldn’t take too long, right?” That is a hint that you expect the bill to be small. Remember that you have hired a licensed professional, not Uncle George, to fix the problem and our services are not free.  We also need to put food on the table!
  1. Never use wrenches or pliers to force a faucet to close. If you break the faucet, the water pouring out on your feet has now created a bigger problem.  Make a squishy run to the phone and call us. (937-898-0008)
  1. Don’t be surprised if we ask you to take a picture of the part you are referring to. We don’t know what thing-a-ma-bobs, do-hickeys, or thing-a-ma-jigs are.  The pictures can then be texted or emailed to us for identification.  Aren’t cell phones wonderful!?
  1. Do remember this – we enjoy talking with and helping our customers. After all, without you, we have no way to support our families.  We do our best to please and serve you; however, there are always some, who no matter what we do, are not satisfied or happy.  In that case, we say ‘I’m sorry – please feel free to call someone else. Thank you for calling (someone else. ) Did I say that?  Not out loud!

With sincerity and a few chuckles,

The Plumber’s Secretary

Aaron Kramer Plumbing

937-898-0008

937-434-7074