Category Archives: Plumber

TWO SIMPLE WORDS

Thank you – two words – so simple to say either glibly, off-the-cuff or, with a full heart which conveys that that is exactly what is meant – you are thankful.  Aaron Kramer Plumbing wishes to convey to both our past and new customers our sincere thanks.

We are considered an essential business; we didn’t have to shut down or close over these past months.  We did slow for a time, but as people adjusted to working from home the phone started ringing.  “You’re open!  I’m so glad!  I need you!”  We’re glad your glad because you need us as much as we need you!

We’ve been pleasantly surprised at how busy we’ve been.  Why?  While working from home customers began to notice, see, hear and experience things that they paid little attention to before.  You know – those out of mind, out of sight things – old faucets, dripping faucets or shower heads, the phantom who runs the toilet, small puddles on the basement floor – and on and on and on.  You see, beyond using a plunger, most people don’t even think about their plumbing until something doesn’t work or works when it shouldn’t and don’t have a clue what to do about it. 

Enough is enough!  I’m calling the plumber!  We are so thankful you did and do.  Scheduling is generally not an issue; we find it can be done anytime because you are working from home.  The technician arrives, you point to where the problem is, and you go back to work.  It is a win-win for us both. 

So, THANK YOU for making this one of our best years; without you we would not be here.  Thank you for calling, thank you for your reviews, thank you for your referrals, thank you for your loyalty, thank you for recognizing and appreciating quality work at an honest and fair price and thank you for supporting a local business.

Two simple words – THANK YOU – can really pack a punch when said sincerely from a truly thankful and grateful heart – such as ours.

Aaron Kramer Plumbing says THANK YOU with that kind of heart.

Do You Know Where Your ………

We’d probably finish the question with ‘children are?”   Legitimate question, right?  As parents we need to keep track of our kids for their safety (or maybe your car?) and for our peace of mind – where are they going, who are they going with, what time are they getting home?  We ask because we care and don’t want any harm to come to them (or your car!).

We could also fill in the blank with ‘SOV’s’.  SOV’s?  What are those?  SOV’s are ‘shut off valves’.  How did you go from kids to shut off valves? Just as you care about the safety of your kids, you care about the safety and care of your home – that is where the shut off valves come in.

Recently I had two phone calls from home owners in need of HELP!  HELP #1! – my exterior faucet handle broke off in my hand and the water is running everywhere!   HELP #2! – I tried to disconnect my ice maker line for my fridge and water is gushing everywhere!   My first question to these frantic people was – do you know where your main shut off valve is?  In both cases the answer was – NO! 

It is important that you know the location of all the shut off valves in your home but ESPECIALLY the main shut off valve.   In both situations the homeowner could have turned the water off to the house keeping the mess and damage to a minimum.    The main valve is generally in the utility room near the water heater and/or furnace, etc.  Other shut off valves are on the hot and cold water lines to the water heater; they also might be on the hot and cold water lines to the sinks and laundry tub, the tub & shower and/or shower faucets, and the cold water lines to the dishwasher, ice maker line, the toilet and the exterior faucets.  These valves make repairs easier without having to shut off the water to the entire house – especially if you must wait a day or so before the repairs can be made. 

Those two customers?  They know where their main valves are now.  When you call Aaron Kramer Plumbing (937-898-0008) for a plumbing repair ask the technician to show you where all these valves are and ask that they be labelled with a tag.  If there are no shut off valves, consider having them installed.  Ask if they can be done while the technician is there or call to schedule a future appointment for their installation. 

Your children and your car?  Sorry, can’t help you with those!

WE’RE OPEN! WE’RE OPEN!

We are open for business and ready to take care of your plumbing needs!  If you panicked over the toilet paper shortage and resorted to using paper towels, napkins, catalog pages, magazines, baby wipes (even the flushable ones clog) and CORN COBS – you are going to need us!  None of those items will go down your toilet – maybe once – but not consistently. Keep this number handy – 937-898-0008.  That is for Aaron Kramer Plumbing and we are open and ready for business – and not just for clogged toilets.  Did I say we’re open?  Yes, we are!

 

All levity aside – we want all of you to stay safe and to heed the warnings of our local, state and national leaders.  Wash your hands, use sanitizer, wash your hands, use sanitizer, cough or sneeze into your sleeve, elbow, wash your hands, don’t touch your face, wash off surfaces with alcohol or bleach – the phone – both the landline and cell phone, the computer keyboard, door knobs, counter tops, etc  – do this more than once a day.  We will get through this – we are all in this together – and we will come out having learned a lot about the greatness of this country and her people. 

God Bless the Unites States of America

11-29-2019 @ 8:30 a.m.

This little guy will probably get quite a workout at your house this next week – if it hasn’t already.  We’d like to remind you of some do’s and don’ts so you are not faced with an emergency on Thanksgiving Day.  You see, we’ll be closed enjoying our own turkey and stuffing with our families.  

Some things to keep in mind:

Slowly put the food into the unit, but don’t put peelings – carrots, potatoes, etc – or pastas into it.  The only thing stuffed on Thanksgiving Day should be the turkey (or maybe us!)

The unit needs to keep its cool by running only cold water into it; and, no hot liquids!  Hot liquids could cause the  motor to become overheated, stop or ruin it altogether causing it and us to overheat!  

Running cold water for approximately 20 seconds after shutting the unit off will help clear the unit and the pipes.  You don’t want clogged pipes any more than a clogged disposer.  Remember, we won’t be open. 

Keeping our simple guidelines in mind will hopefully make for a stress-free holiday.  Please enjoy your time with family and friends just as we will.  Any problems?  Call 937-898-0008 – just not until 11-29-2019 @ 8:30 a.m.

A Research Paper? No Way!

Class, I’m going to distribute the guidelines for your research papers.

Oh man!  Did any of you enjoy doing research papers?  The instructions were probably along these lines – do the research, make note cards as you’re reading, make an outline, do a rough draft, edit, and do the final draft. Done!  Well, we aren’t asking you to write a research paper, but we are suggesting that you do some research when choosing the technicians who will be working in your home and for our purposes we will be considering the plumber.

Let’s face it – not every plumber or electrician or painter is the same.  So, what do we look for?  One of the very first things, if not THE first thing that is considered is cost. Wanting to know the cost is understandable, but DON’T stop there!  The WHO is the very most important thing – WHO is going to be doing this work in your home.  Class, here is where you start the research – one note card per plumber.  😊  Consider the following:

  1. Is this a local company? I’ve had people ask specifically where we are located because they want to support a local company.
  2. Is this plumber licensed, bonded, and insured?
  3. How long have they been in business? Experience = expertise
  4. Look at their web site. A wealth of information can be found there
  5. Is this company a member of Better Business Bureau? What is their rating?
  6. Locate reviews. They can be found on the BBB, Google, on Facebook perhaps Angie’s List, or Nextdoor.  Consider both positive and negative reviews.  How did they respond to the negative reviews, and did they take the time to respond to both positive and negative reviews
  7. How will they treat my home? We have a ‘no mess left behind’ policy. How would you rate their customer service when you called?
  8. How would you rate their customer service when you called?
  9. Will they provide an estimate for your project?  With a description of your project we might be able to give you a ball park figure over the phone .  If not then we will schedule an onsite discussion and then provide a written estimate
  10. Last, but not least, is – what are your rates?

Hopefully by doing all the research you will come out with an A+ project.   In fact, we’ll help get you started.  Take your note card and write Aaron Kramer Plumbing in the top left-hand corner.  In the top right-hand corner write 937-898-0008; then call us to get started.  Class dismissed.